SHIPPING POLICY
Effective Date: [01/03/2026]
This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Agathiyam Organic Enterprise (“Company”, “we”, “us”, or “our”).
By placing an order on our website, you agree to the terms set forth in this policy.
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1. ORDER PROCESSING
– All orders are processed within 2–5 business days (excluding Sundays and public holidays).
– Orders are processed only after successful payment confirmation.
– Orders placed on weekends or holidays will be processed on the next working day.
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2. SHIPPING COVERAGE
– We currently ship across India.
– For international shipping requests, customers may contact us directly for availability and charges.
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3. DELIVERY TIMELINES
– Estimated delivery time: 3–10 business days depending on the location.
– Delivery timelines are indicative and may vary due to external factors.
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4. SHIPPING CHARGES
– Shipping charges (if applicable) will be displayed at checkout.
– We may offer free shipping on selected products or order values, at our discretion.
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5. ORDER TRACKING
– Once the order is shipped, customers will receive a tracking ID via SMS/Email.
– Customers can track their shipment through the courier partner’s website.
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6. DELIVERY PARTNERS
We work with reliable third-party logistics providers to ensure timely delivery. However, we are not responsible for delays caused by:
– Courier service issues
– Weather conditions
– Natural disasters
– Government restrictions
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7. FAILED DELIVERY / REATTEMPTS
– If delivery fails due to customer unavailability or incorrect address, the courier may attempt re-delivery.
– Additional shipping charges may apply for re-dispatch.
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8. ADDRESS ACCURACY
– Customers are responsible for providing complete and accurate shipping details.
– The Company shall not be liable for delays or losses due to incorrect information.
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9. DAMAGED OR LOST SHIPMENTS
– If the package is received in a damaged condition, customers must report it within 48 hours of delivery with photo/video proof.
– In case of lost shipments, we will coordinate with the courier partner for resolution.
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10. PARTIAL SHIPMENTS
– In certain cases, orders may be shipped in multiple packages based on product availability.
– Customers will be informed accordingly.
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11. DELIVERY CONFIRMATION
– Delivery is considered complete once the product is handed over to the customer or marked delivered by the courier partner.
– The Company shall not be responsible for theft or loss after delivery confirmation.
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12. DELAYS BEYOND CONTROL
The Company shall not be held liable for delays caused by circumstances beyond its control, including but not limited to:
– Natural calamities
– Strikes or lockdowns
– Transport disruptions
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13. REGULATORY INFORMATION
– GST Number: 33BPPPD0271K1ZY
– FSSAI License Number: 22426018000207
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14. CONTACT INFORMATION
For any shipping-related queries, please contact:
Agathiyam Organic Enterprise
📧 Email: support@agathiyam.co.in
📞 Phone: [Insert Phone Number]
📍 Address: [Insert Business Address]
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By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping Policy.